Klein Warranty and Return Policy

Please visit www.headsetusa.com for up to date Klein warranty information.

Klein Electronics, Inc., warrants all products against manufacturer's defects as long as the product is still under warranty. The forgoing warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, alteration, wiring, or testing, improper storage, use in an unapproved device or if the serial number has been removed; (iii) use not in accordance with the documentation; and (iv) damage caused by the equipment with which the product is used. Visible physical damage invalidates warranty. Incomplete product kits will not be accepted for replacement or repair. Example: An earpiece that should include an audio tube.

Shipment errors must be reported within 3 days of receipt of goods in order to get replacements.

Klein Electronics Inc., does not accept returns on custom orders. All custom orders are final.

Call our RMA Department at 800.959.2899 x 26 to obtain a "return merchandise authorization" form; you will need to have a copy of the original invoice for the product as well as know the details for the reason why the product is being returned. We reserve the right to repair or replace all warranty items at our discretion.

Warranty Time Periods:

Misc. Parts: Mushroom-Eartip, Pinkies, Comforteartips, Klex, Ktube, Foam Listen Only Earpiece, Foam Earbud Cover, Foam Mic. Sock, Clothing Clip, Acoustic Adaptor, K-Hook, Headset Cloth Cover, Headset Earpad have No Warranty.

Blucomm products, Blackbox 1100 mAh & 1350 mAh Batteries, Blackbox and Blackbox+ Programming Cables have a 6 Month Warranty.

Blackbox Radios, 6-Shots, 1-Shots, Fuelpad, Modular Items, Titan, Comet, Pro-Cable, K-Cords, Sentry, Stealth, Signal, Star, Squadcom, CrewChief, Commander, Agent, Bodyguard, Flare, Radio Adaptors, Shadow, Shadow-Pro, Scorpion, Loud-N-Clear Shield, Voyager, Razor, Rocketmate, Ridercomm, Bullcords, Race Car Harness Kits, RocketScience Cellular Batteries, Blackbox+ 1300 mAh and 2200 mAh Batteries have a 1 year warranty.

Blackbox+ Radios, Blackbox-Mobile, Director, Patriot, Veteran products have a 2 year warranty.

Non-Warranty Repairs

Klein Electronics Inc., standard labor rate is $60.00 an hour with a minimum requirement of thirty minutes. The cost of parts varies and is in addition to the labor charges. Radio Programming fees are set at $5.00 per unit. All goods repaired will require a signature for authorization to do the labor.
Klein Electronics Inc., standard repair cost for a BLACKBOX Radio $60.00 per unit. This does not apply to water-damaged units. If a water-damaged unit is deemed repairable, the fee may be up to $85.00 per unit. If repair fees exceed $85.00 the customer will be notified with details. Customers will pay all shipping to and from Klein Electronic Inc., The cost of the non-warranty repair will require payment in the form of Visa, MasterCard, American Express or COD. Customers with open account status may be billed directly, if a purchase order for the repairs and shipping is issued to Klein Electronics Inc., If the customer does not approve the repairs through issuing a purchase order, the customer will be responsible for paying the freight charges to ship the product back.

Klein Electronics Inc., standard repair cost for a 6-SHOT is between $85.00 and $115.00 per unit depending on the condition of the unit. This does not apply to water-damaged 6-SHOT in which the circuit board is not repairable. Opening the housing on a 6-Shot Charging unit will automatically void your 1-year warranty, and will incur the repair charge listed above for any repairs.

A Non-Warranty Repair Authorization must be filled-out and submitted to receive a RMA number (see page 4). Klein Electronics Inc., warrantees all repairs performed to radios for a period of 90 days from the date of repair.

RETURN TO CUSTOMER (RTC ITEMS)

Items returned that are deemed "non manufacturers defect," have the date code missing, or are not within the proper warranty time-period may be repaired with a labor fee at the sole discretion of Klein Electronics, Inc. Items deemed "RTC" are not covered under Klein Electronics Inc., warranty policy and the customer will be responsible for paying the shipping costs to return the products back to the customer. If the customer does not want to receive the RTC items and pay the shipping costs, Klein Electronics, Inc. will dispose of the products.

By returning a product for repair, the owner grants Klein Electronics Inc., permission to open and disassemble the product as required for evaluation. In all cases, Klein Electronics Inc., has sole responsibility for determining the cause and nature of failure, and Klein Electronics Inc.'s, determination with regard thereto shall be final. If a BlackBox radio is opened and evaluated with no fault found, a $25.00 fee applies for reassembling of the radio.

Return Shipping Guidelines

A copy of the RMA authorization form must be included in the box. The RMA number must be written on the outside of the box. Returns without a RMA number on the box or without proper documentation will not be processed and may be refused.

Each item must be clearly labeled with what is wrong with it; this will insure we fix the item appropriately. If items are not clearly labeled, we reserve the right to not test the items and the customer will be responsible for labor charges or freight charges to send the items back in order to have them properly labeled.

We suggest shipping products through FedEx or other service that allows packages to be tracked. Klein Electronics, Inc. is not responsible for lost/damaged packages.

Items should be returned to: Klein Electronics, Inc. - ATTN: Warranty Department - 349 N Vinewood Street -Escondido -CA- 92029