Currently we accept US orders only at this time. You may return most new, unopened items within 30 days for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Your purchase comes with a money back return policy effective for 30 days beginning with the date of original shipment to you. If for any reason, you are not completely satisfied with your purchase of this product, you may return it to HQ98.com and obtain a full refund of the original purchase price of the product, excluding shipping and handling charges. A deduction of $8 per item ordered with Free HQ98 Ground Shipping will reduce your refund, unless there was an error on our part in shipping your order (e.g. error in the type of radio shipped), in which case we will pay for shipping and handling charges.

The product will need to returned at your expense in undamaged (Note: open packages are considered damaged and carry a minimum 15% re-stocking fee plus the shipping cost deduction of $8 per item if applicable) condition in the original box with all materials. parts, cords, manuals and package inserts. Please double box your returns. For your protection, please use Insured Parcel Post, UPS or Federal Express with tracking numbers for return shipment. HQ98 reserves the right to make the determination of undamaged condition and may reduce the credit to you if the product is not returned in undamaged condition or if all contents of the product are not returned. Credits will be issued in the same way you originally paid for the products.

You should expect to receive your refund within 10 days or less, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, time it takes us to process your return once it is received and the time it takes your bank to process the refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

EXCEPTION: All sales are FINAL:

• Once a satellite radio or product has been activated
• The UPC code has been removed from any packaging
• Headsets and ear tips can only be returned in unopened packages.
• No returns allowed on Close-Out Items.

NOTE: Refused shipments are subject to a $25 return fee.

Shipping

Every effort is made to ship your order the same day it is received, but due to varying time zones, warehouse locations... we can not guarantee it. Most orders placed after 12:00PM PST will usually ship the next business day. You will receive an email from us as soon as we begin processing your order. We will send another email when the order has shipped, usually within 48-72 hours. A tracking number will be included in the email, if one is available. Most domestic items are shipped via UPS or FedEx. APO and FPO orders are shipped via USPS Priority Mail, depending upon cost and reliability.

Our shipping rates can be viewed by adding an item to the shopping cart and selecting the appropriate shipping choice. The HQ98 default shipper is UPS and these are the rates reflected on our site. Please note that although the site might indicate that we shipping with UPS services, we reserve the right to select the carrier of our choice. Please contact us by phone if you have special requirements.

For orders shipping within the US, we offer several shipping options: Overnight, 2 day, 3 day, and FREE ground. Ground shipping usually takes between 2-5 business days for delivery. When calculating your delivery date, be sure to only include business days (Monday through Friday). Packages typically do not move on weekends and carriers do not count weekends or holidays as days in transit. For example, an order placed Friday morning with overnight delivery will be delivered on Tuesday when Monday is a holiday.

We offer a 98% order completion rate since we utilize four national distributors that ship from the products that we sell from seven differnt locations. This allows us to reduce shipping cost and time resulting in faster service and better pricing.

If your item happens to be out of stock, we will email you immediately and let you choose to cancel your order, choose a different product, or wait for your original product to arrive.

If you are ordering from outside of the United States, we currently only ship to APO / FPO military addresses and some products to Canada. If you would like to ship to an alternate address that is different than the billing address of the credit card you are using please fill out our Alternate Ship to Address Form.

Any problems with a shipment that you have received, such as missing or incorrect items, must be reported within 48 hours. If items are missing from your shipment, contact us immediately. Do not open the packaging for any product that you received and do not discard the shipping box or any packing materials. If we determine that we need to start an investigation with the shipping company, they will need all items to remain intact.

Please also note that the shipping rates for all the items we sell are weight-based. The weight of any such item is used to help determine the rate. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders Subject to Sales Tax

The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment. Items sold by HQ98.com, or its subsidiaries, and shipped to destinations in the state of Arizona is subject to tax. For sales tax purposes, electronically delivered products (e-books, e-documents, and electronically delivered software) are considered to be shipped to your credit card billing address. No sales tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.

How Tax Is Calculated

The tax rate applied to your order will be the combined state, county and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.

Tax-Exempt Customers

If tax has been charged on any portion of your order and you need to take advantage of your tax exempt status please notify us within 24 hours of your order being placed. In those cases where HQ98.com can facilitate a tax exempt refund, you will need to provide us with acceptable proof of exempt status for the state where the items will be shipped.

United States Government Purchasers

Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:

• Federal tax ID certificate
• Certificate of exempt status
• Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
• Government Voucher
• Check from the U.S. Government payable to HQ98.com

Other Exempt Purchasers

All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped. Place your order through our website. After you've received your shipment confirmation, please submit the necessary information by fax or e-mail in order to receive a refund of any sales tax. Our fax number is (888) 988-4798. You may also send scanned copies in PDF format to tax-exempt@hq98.com.

Please include the following:

• Your order number (4 or 5 digits in this format: XXXXX)
• E-mail address
• Acceptable proof of your exempt status (as outlined above)
• The name of the organization that purchased the items
• If sending a fax, mark your fax "Attn: HQ98 Tax Exempt"

Effect of the Internet Tax Freedom Act

Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes.

The Internet Tax Freedom Act (ITFA) has been renewed through November 1, 2014. Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.

Colorado and Oklahoma Sales Tax

For those customers purchasing from HQ98.com and shipping to Colorado or Oklahoma: We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010.

Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.

Cancellation Policy

If you need to cancel an order that you recently placed, simply call or email us with your order number and request that your order be cancelled. We can not cancel an order if it has already been shipped or processed by our distributor without incurring a cancellation fee which would be passed along to you. If you wish to cancel an order that has already been shipped, you will have to return it for a refund. Our normal refund policy will apply.

The customer agrees not to stop pay on any types of payment including but not limited to Credit Cards, Checks, ACH, or Check Drafts. Any charges of a stop payment or dispute to any bank or payment processor will be in direct violation of this agreement and all charges associated with this action will be passed on to the customer, not limited to attorney fees and bank charges.

Your understanding and acceptance of all terms and conditions above and herein ("Terms and Conditions") are exhibited by the use of the website and purchase of subsequent product(s).