Toll Free: 1-888-988-4798
M-F 6:30am to 5:00pm PST
We ship anywhere in the US and Canada through UPS, FedEx, and USPS. We offer FREE ground shipping on orders of $98 or more within the 48 contiguous United States. Shipments to Alaska, Hawaii, and Canada may be assessed an extra shipping charge.
We also offer Expedited Shipping: Overnight, 2DAY, and 3DAY. When calculating your delivery date, know that packages typically do not move on weekends or holidays.
Orders received by 2:30 pm Mountain Standard Time Monday-Friday will be shipped the same day. Orders that require Custom Programming will require extra time, and may ship the following day.
SHIPPING TO RESIDENCES:
If you would like to ship to a residential address that is different from the billing address of the credit card you are using, please fill out our Alternate Ship to Address Form.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We have a 30-Day Money Back Guarantee*. If you are dissatisfied with any product purchased at HQ98.COM, you may return it for an exchange or refund, by first calling (888-988-4798) or emailing (SALES@HQ98.COM) for a Return Merchandise Authorization (RMA). For a FULL REFUND, all items must be in like-new, resalable condition, and include all accessories, packaging and manuals.
Returning product needs to be received within 10 days of being issued an RMA to receive a refund. If not received within 10 days, only an exchange will be possible.
Please insure your shipments, as we cannot be responsible for products damaged or lost in transit.
If return is not in like-new resalable condition, up to a 25% restocking fee may be added, at the discretion of HQ98.COM.
If the return is a result of an error on our part (e.g., incorrect item) or the item was received defective, we will issue a Prepaid Return Shipping Label.
*EXCEPTION. All sales are FINAL for the following:
Orders Subject to Sales Tax
The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment. Items sold by HQ98.com, or its subsidiaries, and shipped to destinations in the state of Arizona is subject to tax. For sales tax purposes, electronically delivered products (e-books, e-documents, and electronically delivered software) are considered to be shipped to your credit card billing address. No sales tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
How Tax Is Calculated
The tax rate applied to your order will be the combined state, county and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.
If tax has been charged on any portion of your order and you need to take advantage of your tax exempt status please notify us within 24 hours of your order being placed. In those cases where HQ98.com can facilitate a tax exempt refund, you will need to provide us with acceptable proof of exempt status for the state where the items will be shipped.
United States Government Purchasers
Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:
• Federal tax ID certificate
• Certificate of exempt status
• Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
• Government Voucher
• Check from the U.S. Government payable to HQ98.com
Other Exempt Purchasers
All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped. Place your order through our website. After you've received your shipment confirmation, please submit the necessary information by fax or e-mail in order to receive a refund of any sales tax. Our fax number is (888) 988-4798. You may also send scanned copies in PDF format to firstname.lastname@example.org.
Please include the following:
• Your order number (4 or 5 digits in this format: XXXXX)
• E-mail address
• Acceptable proof of your exempt status (as outlined above)
• The name of the organization that purchased the items
• If sending a fax, mark your fax "Attn: HQ98 Tax Exempt"
Effect of the Internet Tax Freedom Act
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes.
The Internet Tax Freedom Act (ITFA) has been renewed through April 13, 2016. Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.
Colorado and Oklahoma Sales Tax
For those customers purchasing from HQ98.com and shipping to Colorado or Oklahoma: We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010.
Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.
If you need to cancel an order that you recently placed, simply call or email us with your order number and request that your order be cancelled. We can not cancel an order if it has already been shipped or processed by our distributor without incurring a cancellation fee which would be passed along to you. If you wish to cancel an order that has already been shipped, you will have to return it for a refund. Our normal refund policy will apply.
The customer agrees not to stop pay on any types of payment including but not limited to Credit Cards, Checks, ACH, or Check Drafts. Any charges of a stop payment or dispute to any bank or payment processor will be in direct violation of this agreement and all charges associated with this action will be passed on to the customer, not limited to attorney fees and bank charges.
Your understanding and acceptance of all terms and conditions above and herein ("Terms and Conditions") are exhibited by the use of the website and purchase of subsequent product(s).