Please see iCom for the most up to date version of this warranty.
ICOM, Incorporated, is proud of the technology within and workmanship quality of its products. ICOM America, Inc., the authorized ICOM distributor, warrants this ICOM land mobile radio to be free from defects in material or workmanship for a period of two (2) years and any attendant accessories (i.e. battery pack, antenna, belt clip, wrist strap, charge adapter, wall charger, etc.) for one (1) year from the date of purchase. ICOM America Inc. will, at its option, replace or repair parts found defective and return the equipment or parts to the owner.
The above-stated warranty is for the original owner and the undertaking to repair does not apply to an ICOM land mobile radio which, in ICOM America’s exclusive judgment, has failed due to misuse, corrosion, accident, natural disaster, alteration, unauthorized or improper installation, repair or modification. The owner is responsible for the transportation costs of the equipment to the distributor for the warranty repairs set out above.
ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. ICOM AMERICA, INC., SHALL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. This is the only express warranty applicable and ICOM America, Inc., neither assumes nor authorizes anyone to assume for it any other express warranty.
Icom provides exceptional service and uses only genuine Icom parts for our repairs. The typical repair is completed within 7 to 10 business days of the receipt of a warranty product or upon approval of the estimate. If your product requires an estimate, you will be contacted by a service administrator. When having your product serviced by an Authorized Servicing Dealer, please contact them for any specific shipping instructions.
Products which are no longer eligible for warranty will be charged a minimum of one hour labor at $84, plus the cost of any parts replaced. There is no extra charge for repair estimates unless the estimate is refused; in that case a half hour labor fee of $42 will apply. Please do not send payment with your product being serviced, as this is not an accepted payment method. If you would like more information on pricing, or if you need Dealer or Government rates, you may contact our Service Administration Department at 1-800-306-1380.
Please be aware that Icom America will not be responsible for any impact/shipping damage that may occur during the shipping process, so pack your item as safely and securely as possible.
• Use a corrugated cardboard box and ample packing material (newspaper is not recommended as a packing material). Use original packing if available.
• Insure your package. Most carriers recommend a 3” barrier around the product to facilitate reimbursement if shipping damage occurs.
• Choose a carrier that offers package tracking or delivery confirmation.
• What to Pack:
Please include the following with your equipment:
o A copy of your bill of sale if you are unsure of warranty status.
o Include any accessory products associated with the problem you are experiencing, e.g. battery, microphone, cables, etc.
o IMPORTANT: Fill out and submit the “Repair Submission” form in its entirety. Servicing technicians utilize this information to quickly analyze and evaluate the problem.
NOTE: Please do not send external tuners, power supplies or additional accessories, if they are not related to the problem you are experiencing.
If the product is under warranty or if preapproved payment has been provided, your repair will be processed immediately. Repairs will typically be completed within 7 to 10 business days. If you have provided an Emailing address, you will receive automated Email providing shipping information to track
the return shipment back to you. Icom America, Bellevue office, returns all repairs via FedEx ground shipments. If you have specific shipping requirements or need to change information provided on the repair form, please contact the servicing center.
We hope that you find our service experience to be professional and courteous. Please contact us if you have any questions. To speak with a Service Administrator, please call 1-800-306-1380 Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time. To correspond with us via e-mail, please send your message to: email@example.com.